The trends for 2021 are already emerging with five main areas of increased technology acceleration for quick-service restaurants: Frictionless consumer experience Transparency01/12/2020 · Here are five QSR app trends to observe—and perhaps implement yourself—through 2021 and beyond. Improved drive-thru and curbside service With the enhancement of mobile connectivity and ordering, new doors for QSR order retrieval are opened.04/02/2021 · Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report. [GET THE FULL REPORT]09/02/2021 · It’s worth noting, though, that QR codes can offer far more than just menus. This is a relatively new and rapidly developing element in QSR restaurant technology and well worth keeping an eye on in 2021 and beyond. Likely Trends for 2021. Economic recovery as the pandemic comes under control may slow some of these trends. But it’s unlikely.
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